Question 1

How do I download and install NodeUnion?

Accepted Answer

Go to the Download page, select your platform, and install the NodeUnion official client. macOS users drag the app to Applications.

Question 2

How do I sign in and start using the service?

Accepted Answer

Open NodeUnion and sign in with your registered email and password. Nodes sync automatically — select a business node and connect.

Question 3

Which nodes are best for TikTok operations?

Accepted Answer

Choose US nodes for US-market accounts, Singapore or Hong Kong for SEA markets. For live streaming, pick the lowest-latency node.

Question 4

ChatGPT or AI tools are unstable — what should I do?

Accepted Answer

Try US or Singapore low-latency nodes, disable other browser proxy extensions, and clear cookies. Switch nodes or contact support if needed.

Question 5

E-commerce backend won't load — what should I do?

Accepted Answer

Verify your plan is active, try different business nodes, and clear browser cache. Use Chrome incognito for Shopify/Amazon.

Question 6

How do I renew my plan?

Accepted Answer

Sign in → Plans, select your plan and billing period, and complete payment. Renew before expiry to avoid business interruption.

Question 7

Can I use multiple devices?

Accepted Answer

Yes, within your plan's device limit. Disconnect unused devices to free up slots.

Question 8

Forgot password?

Accepted Answer

Use Forgot Password on the login page. Check spam folder. Contact support if you cannot receive the reset email.

Cross-Border Network Guide

FAQ